Privacy Policy

Last Updated: July 08, 2026

1. Introduction

Welcome to MyWell. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MyWell mobile application (the "App"). Please read this Privacy Policy carefully. By using the App, you consent to the data practices described in this policy.

2. Information We Collect

We collect information about you in a variety of ways when you use our App:

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2.1. Personal Data

When you register for an account, book a service, or make a payment, we may collect personally identifiable information, such as:

  • Name and Email address
  • Phone number
  • Billing and payment information (processed securely via our third-party payment gateways)
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2.2. Location Data

We may request access or permission to track location-based information from your mobile device. MyWell uses your location only when the app is in use to show nearby providers and services. You can change our access or permissions at any time in your device's settings.

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2.3. Device and Usage Data

We automatically collect certain information when you access the App, including:

  • Mobile device ID and model
  • Operating system version
  • App usage and interaction data
  • Push notification tokens

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

  • Create and manage your account.
  • Process transactions, bookings, and send related information, including booking confirmations and invoices.
  • Display nearby providers and services based on your current location.
  • Send you push notifications regarding your account, bookings, or app updates.
  • Improve our App’s functionality, user experience, and overall service quality.
  • Respond to customer service requests and support needs.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, and customer service). This includes integrating with Du Lich services for unified booking and payment.
  • Legal Obligations: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

5. Third-Party Technologies

We use third-party services that may collect information used to identify you:

Firebase / Google Analytics: We use Firebase for backend services, analytics, and push notifications. Their collection and processing of data are subject to their own privacy policies.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Data Retention and Deletion

We will keep your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy.

Account Deletion: You have the right to request the deletion of your account and associated personal data. You can initiate this request directly within the App settings or by contacting our support team. Upon request, we will delete or anonymize your personal data, unless legally required to retain it.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request the correction of inaccurate personal information.
  • Request the deletion of your personal information.
  • Opt-out of location tracking (via device settings).
  • Opt-out of push notifications (via device settings).

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

MyWell Support Team
Email: ad-tech@hkpro.vn
Website: https://mywell.vn